My check / draft was returned, can you run it back through?
Since banks no longer send back the actual check, we cannot run anything back through. When a check or draft is returned unpaid, notice is sent to customer, who then has 10 days to pay the returned balance, along with a $30 service fee. If payment is not made within the 10-day period, service may be disconnected without further notice.

If 3 payments are returned unpaid within a 12-month period, the account is placed on a cash only status. If the account was on automatic bank draft, it is removed from bank draft. If a check is presented on a closed account or a cash only account, the account is subject to immediate cutoff without notice.

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1. Can I change my due date?
2. How long past the due date do I have to pay my bill?
3. Can I make a payment over the phone?
4. I have not received a bill? / Why do I have a bill due after I have moved?
5. I had a leak, can I get an adjustment?
6. What is the charge to have service connected?
7. When do I get my deposits back?
8. My check / draft was returned, can you run it back through?
9. What if my due date falls on a weekend or a holiday?
10. How do I register my pitbull dog?