Billing 101
Many customers keep a close eye on their bills as they come in, questioning if the increased bill was due to a misread meter. Most times, an increase is due to elevated usage in the home. To better answer any misread questions, below is a sample reading for each type of meter. First, you must identify if you have either a dial type or odometer type meter.
If you read your meter the day you receive your bill, the meter reading you take should be higher than the reading on your bill because of the time lapse between the meter reader's visit and your bill's arrival in the mail.
If you have any additional questions regarding your bill please call 615-382-2200.
If you have any additional questions regarding your bill please call 615-382-2200.
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Cubic Foot (cf) |
A measurement of gas volume. One cubic foot is equal to the amount of gas required to fill one cubic foot under standard temperature and pressure (60 degrees Fahrenheit and 14.7 pounds atmospheric pressure) |
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CCF |
100 cubic feet |
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MCF |
1,000 cubic feet |
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BTU (British Themal Unit) |
A measurement of heat. One BTU is equal to the amount of heat required to raise a pound of water one degree Fahrenheit |
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Therm (th) |
A unit of heat equivalent to 100,000 BTUs |
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Dekatherm (Dth) |
Equal to 10 therms, 1,000,000 BTUs, or 1 MMBTU |
The Customer Service department reads the meters for the gas department. Generally, except during extenuating circumstances, your meter will be read approximately every 4 weeks or monthly. If you have any question on when the last time your meter was read please contact City Hall.
Contact Us
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CONTACT US
Physical Address
1311 R.W. Gordon Drive
Springfield, TN 37172
Phone: 615-382-1621
After Hours: 615-384-0008
Safety: 615-382-5250
Fax: 615-382-1622